These online shopping terms and conditions apply to all orders which you, the customer, place using this website. You accept and agree to be bound by these on-line shopping terms and conditions, the Privacy Statement and such other policies, which together constitute the entire agreement between us. Nothing in these On-line shopping terms and conditions affects your statutory rights, either as a consumer or otherwise.
This website is to select a suitable gift item, to place an order for flower delivery in Dubai and to make the payment online using credit card, debit card, or Cash. Any person (age above 18 years) as individual or on behalf of a company can submit the order for flowers delivery in Dubai.
Our main products are flower arrangements (Flower bouquet, glass vase flower arrangements and basket flower arrangements), Balloons and Branded Chocolate Boxes. We do not provide any other products or services which are not made available in website.
We have made every effort to display the colors, specifications and dimensions of items on the website as accurately as possible. The colors you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any color will reflect accurately the color of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice.
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either. If we are unable to contact you or do not receive a response from you, we will process for refund for those orders.
You will need to register with us to purchase items using this website. You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.
User has the option to select the date and time range for flower delivery Dubai while filling the order form. Date can be any date including same day of the order. We need minimum 3-4 hours from the time of receiving payment for the delivery of flowers in Dubai UAE
Our delivery time slots are as follows
We will do our best to deliver your order according to the selected time slot on the date requested. In case your selected delivery slot is not available, our team will contact you to offer an alternative. In case an alternative is not agreed, we will issue you a refund.
We accept payment via Credit Card and Cash on Delivery. We accept major credit cards: Visa and Master card. We accept payments online using Visa and MasterCard credit/debit card in UAE Dirhams. If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase. When you place your order, our system automatically asks your card issuer for authorization for this amount. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE
If you wish to cancel your order, please send us an email ayraflowerdubai@gmail.com or call us at +971 554515936 before12 hours of delivery time. Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping, packaging and shipping).
Complaint on quality or quantity if any should be made within 12 hours of actual delivery time to email: ayraflowersdubai@gmail.com or call us +971 554915936. No complaint will be accepted or replied after 12 hours of flower delivery.
Refund will be done only through the original mode of payment. If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to next days from the delivery date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. If the recipient refuses delivery, you will not be entitled to a refund.
If you wanted to cancel your order before delivery for whatever reason is please contact us at least before the intended delivery date at ayraflowerdubai@gmail.com or call us at +971 554515936, we will do our best to help you out.
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